These Terms and Conditions govern the provision of online marketing, advertising and related digital services by ROI index, s.r.o.
1. Service Provider
The service provider is:
ROI index, s.r.o.
Lermontovova 3, 811 05 Bratislava, Slovak Republic
Company ID: 52808297
Tax ID: 2121160965
VAT ID: SK2121160965
Registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No.: 142562/B
IBAN: SK81 0900 0000 0051 6773 8923
ROI index, s.r.o. is hereinafter referred to as the “Provider”.
2. Client
The client is a legal entity or natural person who orders services from the Provider by email, online communication, written confirmation, acceptance of an individual offer or payment of the agreed price.
The client is hereinafter referred to as the “Client”.
3. Scope of Services
The Provider offers online marketing and advertising services, including in particular:
- creation and management of advertising campaigns,
- Google Ads campaigns,
- Facebook and Instagram advertising,
- PPC advertising,
- online marketing consulting,
- web analytics and measurement,
- SEO-related services,
- AI Visibility, GEO and digital visibility consulting,
- other online marketing services agreed individually with the Client.
The exact scope of services is always based on an individual offer, email agreement, order or agreed specification.
4. Formation of the Agreement
The agreement between the Provider and the Client is concluded when the Client accepts the Provider’s individual offer by email, written confirmation or other electronic communication and pays the agreed price, unless agreed otherwise.
By confirming the order or paying the agreed price, the Client accepts these Terms and Conditions.
5. Client Cooperation
The Client is required to provide all necessary information, materials and access required for the performance of the services. This may include, in particular:
- business goals,
- target audience,
- target locations,
- advertising accounts access,
- website access or analytics access,
- product or service information,
- text materials,
- images, logos and other graphic materials,
- information about campaigns, offers and budgets.
The Client should provide the required materials within 7 calendar days from the conclusion of the agreement, unless agreed otherwise.
If the Client does not provide the necessary cooperation, the Provider is not responsible for delays, incomplete delivery or reduced performance of the services.
6. Delivery of Services
Unless agreed otherwise, the Provider will prepare or set up the agreed advertising campaign or service within 14 calendar days after receiving payment and all required materials from the Client.
The service is considered delivered when the campaign, recommendation, audit, setup or other agreed output is completed, sent to the Client, implemented in the Client’s advertising account or otherwise made available to the Client.
If the Client does not provide sufficient cooperation, the service may be considered properly delivered based on the materials and information available to the Provider.
7. Fees and Payment Terms
The price of the services is determined individually based on the Provider’s offer.
Unless agreed otherwise, the Client is required to pay 100% of the agreed price in advance. The Provider is a VAT payer.
The Provider will issue an invoice or tax document in accordance with applicable Slovak legislation.
Advertising budgets paid directly to platforms such as Google, Meta, LinkedIn or other advertising systems are not included in the Provider’s service fee, unless expressly agreed otherwise.
8. Advertising Accounts and Third-Party Platforms
Advertising campaigns may be created or managed in third-party platforms such as Google Ads, Meta Ads, LinkedIn Ads, Microsoft Ads or other online systems.
The Provider is not responsible for technical outages, policy changes, account restrictions, disapprovals, platform errors, algorithm changes or other actions of third-party platforms.
The Client is responsible for ensuring that their products, services, website and advertising materials comply with applicable laws and the rules of the relevant advertising platforms.
9. Performance and Results
The Provider will perform the services professionally and with due care, based on the information, materials and access provided by the Client.
The Provider does not guarantee specific business results, sales volume, number of leads, revenue, profit, return on ad spend or position in search or AI-generated results, unless expressly agreed in writing.
Online marketing performance depends on many factors outside the Provider’s control, including market demand, competition, offer quality, website quality, budget, pricing, seasonality and user behaviour.
10. Complaints and Defects
The Client must notify the Provider of any defects or issues without undue delay after discovering them.
If the Provider acknowledges that the defect was caused by the Provider, the Provider will correct it within a reasonable period agreed with the Client.
The Provider is not responsible for defects caused by:
- incorrect or incomplete information from the Client,
- lack of cooperation from the Client,
- changes made by the Client or third parties,
- third-party tools or advertising platforms,
- website errors,
- technical issues outside the Provider’s control,
- violation of advertising platform policies.
11. Liability
The Provider is not liable for damage caused by the Client, third parties, advertising platforms, technical failures, website errors, incorrect access management, weak passwords, unauthorised changes or unlawful materials supplied by the Client.
The total liability of the Provider is limited to the amount paid by the Client for the specific service that caused the damage, unless mandatory law provides otherwise.
The Provider is not liable for indirect damages, lost profit, lost business opportunities, loss of data or reputational damage, unless caused intentionally.
12. Intellectual Property
The Provider retains intellectual property rights to its know-how, methods, templates, procedures, recommendations, strategies, campaign structures, texts, designs and other materials created by the Provider, unless agreed otherwise.
The Client receives the right to use the delivered output for the agreed purpose and for the agreed project.
Copying, transferring or using campaign structures, texts, materials or strategies for another business, website or third party requires the Provider’s prior written consent, unless agreed otherwise.
13. Confidentiality
Both parties agree to keep confidential all non-public information received during the cooperation, especially business information, know-how, access data, campaign data, pricing, strategy, analytics and client information.
Confidential information may not be disclosed to third parties without prior written consent, unless required by law.
14. References and Use of Client Name
Unless the Client expressly objects in writing, the Provider may use the Client’s business name, logo or general reference to the cooperation in its presentations, marketing materials, website, portfolio or list of clients.
The Provider will not disclose confidential campaign data, business results or internal information without the Client’s consent.
15. Termination
The Provider may withdraw from the agreement if the Client fails to pay the agreed price, does not provide necessary cooperation, becomes insolvent, breaches these Terms and Conditions or provides unlawful or unethical materials.
The Client may withdraw from the agreement if the Provider is in delay for reasons attributable to the Provider and does not remedy the delay within an additional reasonable period after written notice.
In case of termination caused by the Client’s lack of cooperation or breach of obligations, the Provider is entitled to compensation for the work already performed and costs incurred.
16. Communication
The parties primarily communicate electronically, especially by email.
Email communication is considered valid for orders, approvals, specifications, notices and other business communication, unless a written form is expressly required by law.
17. Governing Law
These Terms and Conditions and all contractual relationships between the Provider and the Client are governed by the laws of the Slovak Republic.
Any matters not regulated by these Terms and Conditions shall be governed by applicable Slovak law.
18. Changes to the Terms
The Provider reserves the right to update or change these Terms and Conditions.
The version valid at the time of the Client’s order applies to the specific contractual relationship, unless agreed otherwise.
19. Final Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions remain valid and effective.
These Terms and Conditions apply to all services provided by ROI index, s.r.o., unless the parties agree otherwise in writing.
These Terms and Conditions are effective from: 1.12.2025.